We take extra care in packaging and shipping luxury chocolates to ensure freshness and quality.
1. Order Processing
- Orders are processed within 1–3 business days.
- Custom, bulk, or corporate orders may require additional processing time.
2. Packaging
- We use insulation, cooling materials, and secure packaging to maintain product integrity.
- Additional cooling packs may be included based on weather and location.
3. Delivery Timelines
- Metro Cities: 2–4 days
- Tier 2 & Tier 3 Cities: 3–7 days
- Remote Areas: 5–10 days
Timelines may vary due to courier delays, weather, and festive seasons.
4. Shipping Charges
- Shipping fees are calculated at checkout based on weight and destination.
- Free shipping may be offered during promotional periods.
5. Order Tracking
Once dispatched, you will receive:
- Tracking number
- Courier partner name
- Estimated delivery date
6. Failed Deliveries
If the order returns due to customer-side issues such as:
- Incorrect address
- Unreachable phone number
- Unable to collect the parcel
Reshipping fees will apply.
7. International Shipping (If Applicable)
- International shipping charges are higher and vary by country.
- Customs duties, import taxes, or inspection delays are the responsibility of the recipient.